Job Description

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seek Bilingual Customer Service Representative.

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Title: Bilingual Customer Service Representative – Remote

Location: Rancho Cordova, CA

Duration: 6 Months Temp-to-Hire

On Site training: 4-5 weeks

Assignment will be fully remote until the site reopens; equipment will be provided

Hours: Monday-Friday 8-6PM PST

Monolingual Pay Rate: $20.00

Bilingual Pay Rate: $20.25

Job responsibilities:

• Customer Service Specialist shall assist and educate Medi-Cal beneficiaries with selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• GED or HS diploma
• Bilingual Skills: English and one of the following languages:
• Cambodian
• Cantonese
• Farsi
• Japanese
• Korean
• Mandarin
• Thai
• Laotian
• Ukrainian
• Vietnamese
• Spanish

Desired Experience:

• Previous Call Center / Customer service experience in healthcare industry.

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