Job Description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

The Assistant Manager, Entertainment Operations Venue reports to the Manager, Entertainment Operations - Venue and is responsible for taking ownership of their assigned area. They should have a complete knowledge of their area, tech and talent and be able to address cast concerns and properly disseminate tech information to the appropriate technical teams. They support the Venue Manager in operating their area and maintaining all scheduling.

MAJOR RESPONSIBILITIES:

• Responsible for the development of the venue Coordinator(s), Lead(s), and Escort(s) including training, coaching, and mentoring. Also responsible for hourly Team Members by providing recognition and feedback on job responsibilities, giving direction on how to handle, solve and prevent situations and developing communication, decision-making and problem-solving skills. Creates development plans, gives direction to direct reports on administering memos and Team Member counselings. Ensures all assigned Team Member schedules, performance appraisals, and documentation are completed in a timely and consistent manner. Addresses Team Member situations as needed and collaborates with HR team when necessary for guidance.
• Focuses on Guest and Team Member satisfaction. Ensures that each Team Member meets UO service standards and assists Guests while maintaining an efficient, safe, and pleasant environment. Supports current TSAT and GSAT initiatives and programs in place to keep the workplace fun while increasing overall job satisfaction and efficiency.
• Accountable for assuring that all assigned administrative duties are completed in a timely, accurate manner including but not limited to Team Member reviews, attendance, Personnel/Payroll Actions (PPAs), skill certifications, Team Member scheduling, reconciling timecards, show reporting, shift meetings, and other functions for the assigned venue(s). Enforces company policies and procedures as well as departmental training and safety. This includes partnering with Venue Manager on developing, writing, and updating operating and training manuals, producing spot talks, and documenting and addressing infractions with hourly Team Members.
• Maintains daily/weekly labor to ensure operational efficiency. Partner with Venue Manager to monitor labor hours and budgets according to attendance levels, operating needs, and other variables. Monitors, tracks, and records overtime, mitigating use with creative staffing and approved contingency use. Ensure purchases made for each venue appropriately meet financial obligations. Reconcile and sign off on all P-card and T&E purchases each month.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelors degree from a four-year college or university in related field preferred.

EXPERIENCE:

• 2+ years previous supervisory/managerial experience preferred.
• 1+ years experience within the professional entertainment or theme park industry required,.
• Or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE

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