Job Description

Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities :

• Greet and assist clients with check-in/check-out procedures for their pets.
• Answer phone calls, emails, and online inquiries in a professional and friendly manner.
• Provide information about services, pricing, and availability to clients.
• Maintain accurate records of client and pet information.
• Process payments, invoices, and bookings.
• Manage appointment scheduling and coordinate any special requests or needs for the animals.
• Maintaining a clean environment and general upkeep.
• Assist with other tasks as needed (scheduling, data entry, etc.).
• Provide exceptional customer service to ensure client satisfaction.
• Relay appropriate information to/from clients to groomers, staff, and/or management.
• Computer skills: Able to learn our system and other skills needed to effectively navigate our software.

Qualifications :

• Previous experience in customer service or administrative roles preferred.
• Passion for animals and understanding of their care needs.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer skills (knowledge of Microsoft Office or similar software).
• Ability to work well independently and as part of a team.
• Flexibility with scheduling, including weekends and holidays.
• Punctual and reliable

Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.

Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment, and have great customer service skills.

Pay : $10 - $12/hour

Benefits :

• Employee discount
• Monthly tips
• Flexible schedule

Schedule: Full-time and Part-time availability must be Flexible and reliable

• Day shift 6:50 am - 1:00 pm
• Night shift 1:00 pm - 7:00 pm
• Weekend availability required**

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