Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...and impact of AI-powered products like Virtual Care Assistants and AI Ambient Scribes.... ...clinical teams, you'll ensure a seamless customer journey that maximizes the value of our... ...staff to inform product development and service improvements. Success Team Development...
...SEM Summer Internship About the Internship: Are you a bright and enthusiastic individual eager to dive into the exciting world of... ...students or early-career professionals looking to build hands-on experience in SEO and PPC. SEO Support: SEO Strategy & Auditing:...
...environment in which to learn and grow your career at one of the best places to work.For our onsite residential teams, our robust development pipeline provides opportunities for professional growth as we expand our portfolio in attractive neighborhoods in the Washington,...
Back Senior Claims Adjuster - Workers Compensation #4583 Multiple Locations Apply Apply... ...your knowledge of Workers Compensation to independently investigate, evaluate and resolve... ...equivalent work experience required in an insurance related industry requiredAt least 3-5...
...Job Description Join Our FamilyReynolds Nationwide is seeking Class A CDL Driver w/ Tanker Endorsement to haul food grade products (Milk, Chocolate, Water).Current Opportunities in:Texas: San Antonio, Humble, Hereford, Stephenville, SweetwaterOhio: London, OH (New...