Job Description

Are you a motivated self-starter with a passion for delivering exceptional office support services? Forrest Solutions is seeking a Lead Office Services Associate to support a prestigious law firm in Midtown Manhattan. This high-visibility, single-person site role is ideal for a confident, tech-savvy professional who thrives in a fast-paced environment and takes ownership of day-to-day operations, including mail, print, hospitality, and office services. The ideal candidate is highly organized, client-focused, and takes pride in delivering top-tier service with professionalism and initiative.

• Job Title: Lead Office Services Associate
• Location: New York, NY 10022
• Employment Type: Full-Time, On-Site
• Compensation: $25/hour
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Must be flexible; overtime required)

Key ResponsibilitiesOffice Services Leadership

• Lead daily operations according to Forrest Solutions' standard operating procedures (SOPs)
• Ensure exceptional client satisfaction by proactively managing requests, inquiries, and issues.
• Maintain an organized and professional office environment, including conference rooms, kitchen areas, a semi-large pantry, and a well-stocked supply room.
• Train, motivate, and manage onsite support (if applicable), fostering a high-performance, client-focused team.

Mail & Distribution Services

• Manage all inbound and outbound USPS and accountable mail.
• Oversee domestic and international pouch services.
• Coordinate third-party mail and messenger vendors.
• Monitor mailroom KPIs and ensure compliance with service level agreements (SLAs)
• Handle special mailings and fulfillment requests.

Print & Copy Services

• Operate and maintain MFDs, copiers, and scanning devices.
• Provide troubleshooting and basic training to end users.
• Track usage and ensure timely service and supply replenishment.

Records Management (As Needed)

• Assist with file creation, records tracking, and audits.
• Support destruction processes and develop file plans.

Facilities Support

• Maintain and update workspace and conference room information.
• Assist with vendor coordination and cost reviews.
• Monitor and support basic facility needs and contracts.

Client Engagement

• Serve as the key liaison between Forrest Solutions and the client team.
• Communicate clearly and professionally with attorneys, staff, and vendors.
• Participate in regular client meetings to assess and improve service delivery.

Qualifications

• High school diploma or equivalent required; college degree preferred
• 2+ years of supervisory experience in office services or corporate support is a plus.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint)
• Excellent communication skills—both verbal and written
• Strong follow-through and multitasking abilities
• Proven experience in high-touch, client-facing environments (legal preferred)
• Must be approachable, reliable, and able to lead by example
• Capable of lifting to 50 lbs; ability to move supplies and equipment as needed
• Comfortable working independently and managing changing priorities

Additional Attributes

• Self-starter with a proactive mindset
• Strong judgment and problem-solving abilities
• Positive and professional demeanor with a focus on team success
• Commitment to confidentiality and information security

Apply now to bring your energy, precision, and service skills to a team that values excellence and professionalism.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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