Job Description

Job Description

Job Description

At Satellite Management Co. we understand that it is our associates who provide the services that our customers rely upon, and who will enable us to create new opportunities in the years to come.

Our Beautiful Apartment Community located in Santa Ana is looking for a qualified Leasing Agent to join our team.

Pay Scale: $16.50 - $19.00 per hour

Days off: Tuesdays and Wednesday, must work weekends

Benefits Include:

Wellness

• Medical – Blue Cross and Kaiser Permanente Offered, Dental, Vision, including Telehealth support.
• Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
• Option of Health Savings Account (HSA), and Flexible Spending Accounts (FSA)
• PTO Program (10 days, annual accrual)
• 7 Company Paid Holidays
• Employee Assistance Program (EAP)

Financial

• 401(k) match program 4%
• Referral Bonuses
• Annual compensation review

Development

• Professional development and training opportunities
• Cross training opportunities
• Tuition reimbursement for courses related to real estate licensing for selected positions.
• Annual performance reviews

The Leasing Consultant is responsible for leasing apartments to potential residents, while selling community services and providing outstanding customer service to current and prospective residents. The Leasing Associate is also responsible for preparing and explaining the lease paperwork to new and renewing residents, as well as spiff all vacant units to make them rent ready and “showable”. Successful Leasing Agents will be customer service focused, possess a sense of urgency, and be responsive to prospect and resident needs.

Primary Duties and Responsibilities:

• Maintains a professional, friendly, and inviting atmosphere at the community.
• Consistently works to optimize occupancy by leasing available units and maintaining positive relationships with current residents to ensure lease renewal.
• Professionally demonstrates community by showing all available amenities, model apartment(s) and available apartments.
• Immediately processes prospect applications, ensuring, all documentation is complete and meets company qualifications prior to handing off to supervisor for approval (credit check, employment verification and landlord references must be completed to company standards)
• Prepare all leases/move-in packets for new residents in an accurate and timely manner and arranges for lease signing by new residents prior to move-in
• Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data.
• Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing.
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups.
• Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards.
• Works with colleagues and Community Manager to develop and implement sales and marketing strategies.
• Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues.
• Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home
• Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction.
• Is first to answer the phone when it rings; attempting to convert every call to a lease.
• Attends work as scheduled to support the ongoing success of the company.
• Other duties, responsibilities and special projects as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Leasing Associate: 1 to 2 years in sales, customer service, or related field
• Experience in Residential Leasing/Sales is a plus.
• Previous experience with Yardi Voyager system a plus
• Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications required.

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