Job Description

Job Overview:

Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery. Position will have a homebase but will be floated to other Ambulatory sites based on need.

Qualifications:

Required:

• High School Diploma or equivalent

Preferred:

• One-year experience in clerical or receptionist work
• Thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks
• Demonstrates the ability to function as a member of an interdisciplinary team.
• Experience working with urban populations of multiple ethnic and cultural backgrounds
• Good oral and written communication skills
• Bilingual preferred

Scheduling Requirements:

• Shift working: Days
• Monday through Friday
• Full-Time, 40 hours per week

Essential Functions:

1. Greets patients and visitors in a courteous and friendly manner. Assists with managing patient flow and oversee patient sign-in sheet throughout the day.
2. Direct/assist patient to appropriate department or area as needed.
3. Answer a high volume of incoming calls promptly, transferring calls to staff as needed.
4. Responsible for scheduling and coordinating patient appointments. Follow up on all no show appointments.
5. Responsible for scheduling and coordinating patient follow up procedures.
6. Forward information from patient to other staff members and follow up as needed.
7. Review voicemails and return calls within 24 hours.
8. Assist with maintaining and updating provider schedule on scheduling system as needed.
9. Verify insurance of patients prior to their appointments.
10. Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments.
11. Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system.
12. Verify the two patient identifiers, patients name and medical record number in compliance with DNV, at every patient encounter.
13. Prepare and fully complete all necessary forms and documents, obtaining patient signatures as needed during the registration process.
14. Ensure that an appropriate Advance Beneficiary Notification (ABN) is obtained from Medicare beneficiaries for laboratory tests, procedures, and other medical services that may not be paid by Medicare.
15. Ensure accurate reimbursement of all accounts by correctly identifying insurance carriers/plans and obtaining complete insurance information.
16. Effectively complete transactions regarding up-front collection (co-payments) of patient payment at the time of service.
17. Records daily office charges, hospital charges, receipts and total number of patients seen.
18. Assist with entering the billing charges to the billing system as needed.
19. Retrieve medical records as needed, maintaining clinic records and files according to HIPAA guidelines.
20. Demonstrate competency in operating copy/scanning equipment.
21. Sort and maintain incoming and outgoing correspondence.
22. Perform all clerical function in compliance with departmental rules and regulation.
23. Performs Office Supervisor/ Manager Functions when Office Manager is out of office.
24. Interact with other disciplines, departments, agencies and insurance companies in a professional manner.
25. Maintain professional relationships with all co-workers.
26. Follow HIPAA Compliance at all times.
27. Complies with unit and department scheduling guidelines.
28. Able to function independently with minimal direction from supervisor.
29. Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees.
30. Promote a positive and healthy workplace environment.
31. Performs other duties as assigned.
32. Utilize AIDET:
    • A cknowledge your patient with every encounter, smile, make eye contact, call the patient by name
    • I ntroduce yourself and tell patients about your education, training and competency
    • D uration of the activity or conversation needs to be stated, Let patients know how long something is likely to take

• E xplain what you are doing. This will help to put the patient at ease.
• T hank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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