Job Description
DESCRIPTION
Join a dynamic team that's revolutionizing global e-commerce by making cross-border shipping as seamless as domestic delivery. As a Program Manager II, you'll lead strategic initiatives that enable customers in over 190 countries to receive their packages efficiently and reliably. This role combines analytical expertise with strategic thinking to drive improvements in our international logistics network.
Key job responsibilities
- Design and execute cross-functional programs that enhance our global shipping capabilities, working with both technical and business teams
- Lead process improvements and innovation initiatives by analyzing data, identifying opportunities, and implementing solutions
- Develop and maintain relationships with carriers and third-party partners to optimize performance and drive customer satisfaction
- Create and monitor key performance indicators (KPIs) to track program success and communicate progress to senior leadership
- Manage project budgets and resources while ensuring alignment with business objectives and customer needs
A day in the life
Your typical day involves collaborating with diverse teams across the globe, from technology specialists to logistics partners. You'll analyze performance metrics, lead strategic planning sessions, and work on innovative solutions to complex shipping challenges. You'll balance multiple priorities while ensuring clear communication with stakeholders at all levels. The role offers flexibility to work on various initiatives that directly impact millions of customers worldwide.
About the team
The Cross Border Exports team is dedicated to building and operating world-class shipping and fulfillment solutions that enable global commerce. We're passionate about creating seamless experiences for customers across all seven continents. Our team values innovation, customer obsession, and data-driven decision-making. You'll work in an environment that encourages creative problem-solving and offers opportunities for professional growth.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here:
BASIC QUALIFICATIONS
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 3+ years of program or project management experience
- 2+ years of supply chain experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Job Tags
Full time, Temporary work, Seasonal work, Worldwide,