Remote Live Chat Agent/Call Center Customer Service Representative Work From Home Job at Audacy USA, Philadelphia, PA

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  • Audacy USA
  • Philadelphia, PA

Job Description

Job Overview:Audacy USA is seeking a talented Remote Live Chat Agent/Call Center Customer Service Representative to join our team in Philadelphia, PA. This full-time position allows you to work from the comfort of your own home, offering flexibility and convenience. As a Remote Live Chat Agent/Call Center Customer Service Representative, you will be responsible for providing exceptional customer service through live chat and phone interactions.Responsibilities:- Respond to customer inquiries and provide support through live chat and phone calls- Assist customers with product information, account inquiries, and issue resolution- Maintain a positive and professional attitude while interacting with customers- Accurately document customer interactions and follow up as needed- Collaborate with team members to ensure customer satisfaction and resolution of issues- Meet performance goals and targets set by managementRequirements:- 1+ year of customer service experience in a call center or similar environment- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using chat platforms and CRM systems- High school diploma or equivalent required- Must be able to work full-time hours and have a dedicated home office setupSalary:$19.00 to $26.00 per hourPlease note that Audacy USA follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.If you are a customer service rockstar looking for a remote opportunity to showcase your skills, we want to hear from you! Apply now to join our dynamic team at Audacy USA.
recblid p79c6ikhi1msng8esz7sckphyetz3f

Audacy USA

Job Tags

Remote job, Full time, Work from home, Home office,

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