Salesforce Business Analyst Job at SilverSearch, Inc., Morristown, NJ

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  • SilverSearch, Inc.
  • Morristown, NJ

Job Description

Location: Morristown, NJ (4 days onsite, 1 day remote)

Type: Long-term Contract (W2 Only, No C2C or Third-Party Inquiries)

Overview:

We are seeking a seasoned Business Analyst with 10+ years of experience , including recent hands-on work with Salesforce Sales Cloud, Service Cloud, or Experience Cloud , to support critical customer-facing initiatives. This is a long-term contract opportunity with the potential for contract-to-hire. The ideal candidate is highly collaborative, customer-focused, and experienced in analyzing and optimizing systems that support customer portals, service workflows, or similar interfaces.

Responsibilities:

  • Serve as the primary liaison between business units and technical teams to gather and translate business needs into detailed requirements.
  • Analyze and document current business processes, identify improvement opportunities, and define future-state workflows.
  • Collaborate with stakeholders and Salesforce development teams to support the design and implementation of customer-facing solutions.
  • Create clear and comprehensive user stories, use cases, process flows, and other documentation.
  • Support UAT by developing test scenarios, coordinating testing, and documenting results.
  • Lead discussions with cross-functional teams to ensure alignment between user needs and technical solutions.
  • Contribute to solution design decisions with a focus on usability, performance, and business value.

Qualifications:

  • Minimum 10 years of experience as a Business Analyst, with recent experience in Salesforce (Sales Cloud, Service Cloud, or Experience Cloud)
  • Strong understanding of customer-facing applications and portals (not eCommerce)
  • Experience working in Agile environments and familiarity with tools like JIRA, Confluence, or Azure DevOps
  • Exceptional communication, facilitation, and documentation skills
  • Ability to work independently and drive requirements gathering sessions with minimal supervision

Nice to Have:

  • Salesforce certifications (e.g., Salesforce Certified Business Analyst, Administrator)
  • Experience in data mapping, user experience improvements, or CRM integrations

Work Schedule:

  • Hybrid role based in Morristown, NJ
  • 4 days onsite , 1 day remote per week

Job Tags

Contract work, 1 day per week,

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