Job Description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior General Manager (SGM) is responsible for overseeing the management of specific assets and ensuring client and tenant satisfaction. Their primary focus is on achieving financial results, operating objectives, and implementing strategic plans.

This position requires the SGM to be on-site. Local market requirements may vary slightly.

WHAT YOU’LL BE DOING

Operations:

• Conducting property inspections to determine necessary services and equipment.
• Assigning maintenance and repair duties to employees and obtaining bids for additional work from contractors.
• Managing major construction projects and reviewing construction specifications or plans.
• Administering service contracts and purchasing supplies and equipment.
• Ensuring building operations are in line with company standards and procedures.
• Developing property manuals and online systems.
• Implementing and updating emergency evacuation procedures and life safety systems.
• Assuring compliance with company policies and procedures.

Financial:

• Assisting in the preparation and review of annual jurisdictional forms and filings.
• Preparing and implementing annual budgets for revenue, operating expenses, and capital expenses.
• Supporting the lease administration process and reviewing lease agreements.
• Managing the accounting and collection process in coordination with Client Accounting Services.
• Reviewing account aging reports and taking appropriate actions.
• Preparing and reviewing financial statements and reports for clients.

Client/Tenant Service:

• Acting as a secondary contact for tenants and meeting with tenant representatives.
• Providing necessary support and information to the property team.
• Conducting periodic inventories and property condition assessments.

Business Development:

• Cross-selling JLL services.
• Participating in regional and national property management initiatives.
• Promoting JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community.
• Supporting the Regional Manager in new business presentations and RFP responses.

Management:

• Developing and implementing the Management Plan for assigned assets.
• Setting goals and objectives for employees reporting to the SGM.
• Conducting performance evaluations and developing training programs and career paths.
• Hiring and managing on-site management and engineering personnel.
• Managing multiple buildings and property teams independently.
• Directly supervising employees and addressing personnel issues according to JLL policies.

WHAT WILL YOU BRING TO THE TABLE

Education/Training:

• Minimum of an associate or bachelor's degree required. Advanced degree is a plus.
• Industry accreditation and/or designation is a plus.

Years of relevant experience:

• Minimum of eight (8) years of commercial real estate or property management experience.
• Experience in budget preparation/financial reporting, building systems, lease negotiation, documentation, and administration.
• At least five (5) years of experience managing a team of four (4) or more people.

Skills and Knowledge:

• Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations.
• Strong report writing and communication skills.
• Ability to present information effectively to various stakeholders.
• Proficient in financial calculations and analysis, including interpreting financial statements and calculating variances.
• Strong problem-solving skills and ability to draw valid conclusions.
• Proficient in using Microsoft Office and other necessary software programs.
• Familiarity with budgeting applications.

Certifications/licenses:

• LEED AP/Accreditation preferred.
• Obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan.
• A supportive, caring, and diverse work environment designed for your growth and well-being.
• A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

Location: On-site – Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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