Job Description

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources Work Schedule: Hybrid role - first 6 months are in-office in North Berkeley. After the initial 6 month period, the hybrid schedule is 3 in-office days and 2 remote days. Company Overview: Crossroads Trading Co., founded in 1991 and now one of the largest brick & mortar buy-sell-trade clothing retailers in the nation, is seeking a Senior Operations Manager. As the leader of the department, you will play an integral role in ensuring the department meets the demands of the company’s 40 stores and is well situated to meet additional needs as the company continues to grow and open stores in both existing and new markets. Position Description: As the Senior Operations Manager, you will report to the VP of Operations. You will manage the support team that responds to facilities break and fix needs while ensuring the department provides effective and timely support that meets our customer service standards. You will drive department improvements and efficiencies while ensuring all projects and repairs are done on budget. You will also oversee the company’s store openings, expansions, remodels, and refreshes, along with all other large-scale, complex facilities projects and programs. Supervisory Responsibilities: Hire and train Facility Department staff. Motivate and grow the team. Schedule, organize, and assign projects to members of the Facilities team. Manage staff in a hybrid/remote work model. Conduct performance evaluations. Handle discipline and termination of employees as needed and in accordance with company policy. Duties and Responsibilities: Ensure the daily break and fix repairs and requests are completed with a timely, budget-focused, and customer service-minded approach. Oversee annual store refresh and maintenance programs. Drive projects to on-time completion within budget. Identify areas that need improvement and better efficiencies and deliver results. Source new vendors and suppliers and establish appropriate contracts for services. Lead large-scale facilities-related projects. Assist with permit research during the site selection process. Manage all new store openings, expansions, contractions, and closures. Lead the project across all cross-functional departments and establish timelines, budgets, and communication. Liaison with all internal cross-functional departments and external vendors and suppliers. Manage the two most critical outside vendors—the project architect and general contractor. Required Skills and Qualifications: Strong organizational skills and attention to detail. Excellent analytical, decision-making, and management skills. Excellent verbal and written communication skills. Deep technical knowledge of facility maintenance and basic working knowledge of building systems (HVAC, electrical, plumbing). Proficiency in managing remote locations and ensuring required work is completed in a timely manner and within budget. Proficiency in Microsoft Office Suite. Excellent interpersonal skills. Enthusiastic customer-focused approach and perspective. Experience in developing and maintaining budgets. Strong knowledge of project management principles and planning skills. Experience in developing and maintaining system improvement plans and best practices. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to travel to store locations when needed and to new store openings in locations throughout the country. Education and Experience: Bachelor’s Degree preferred. Minimum ten (10) years of experience managing in facilities, construction, or a related industry. Company Benefits: Medical, dental, and vision insurance 401(k) with generous employer match Vacation, sick, personal, and mental health days Tuition Reimbursement Commuter Benefits Employee discount on store merchandise Hybrid work model available Flexible work from home options available. #J-18808-Ljbffr Crossroads Trading Co. Inc.

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