Job Description

JOB SUMMARY:

Responsible for performing nightly preventative, diagnostic, and corrective maintenance of all audio and visual equipment; provides repair of large computer controlled audio/visual, electronic messaging, projection, network, and lasers.

MAJOR RESPONSIBILITIES:

• Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance towards resort A/V systems, projection systems, laser systems, and network systems. Inspections and preventative maintenance include testing, cleaning, replacement, verification/or daily start up procedure and/or calibration of applicable control circuits/systems.
• Diagnose system failures and provide immediate and long-term corrective actions that will improve operational reliability, safety and serviceability of Audio/Visual equipment, projection equipment, laser systems, and network equipment through improved diagnostics and engineering approved software and hardware revisions. This entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications and the CMMS system while utilizing a systematic approach.
• Provide data entry into the Computerized Maintenance Management System (CMMS) and log completion of inspections, corrective actions, and/or repairs made while listing parts required to implement the repairs. Complete hard copy P.M.s and physical logbook entries as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Completes PQS qualification and other job responsibility related training as assigned. Trains new technicians to do venue-specific PM work orders, recovery procedures, and processes.
• Responds to downtimes, show element quality repairs, and ride recovery related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.
• Performs projects and modifications to audio, visual, network, or laser equipment, or design as directed by the Universal Engineering/Creative/EHS/Attraction Operations departments. Utilize and update documentation as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Performs job duties as described in job description for Technician, Show Systems Surveillance.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required
• Electronic or electrical degree or equivalent from two-year college or technical school preferred.

EXPERIENCE:

• 5-7 years of experience preferred: Must possess knowledge of audio and video theory as well as practical training and experience.
• Candidates should have advanced knowledge in the set-up and ongoing maintenance of A/V systems.
• Technician with formal electronics training and/or at least 5 years experience in design, installation or maintenance of A/V systems preferred.
• Equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

CTS Certification preferred

ADDITIONAL INFORMATION:

• Completion of orientation checklist into Computerized Maintenance Management system (CMMS) required; applicable regulatory training including forklift, high reach, heavy equipment and Lock-Out Tag Out required.
• Must have the ability to work Third Shift.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE

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