Job Description

The company is seeking a Sr. Client Service Manager to join its the US customer service team.

This position is responsible for ensuring the successful delivery of Cash Management Services, maintaining end-to-end accountability across advisory, implementation, maintenance, and support. Acting as a Cash Management Solutions Implementation Manager, the role serves as a liaison between clients, Relationship Management, Sales, Product Management, and Operations teams.

Key Responsibilities

• Manage the setup and implementation of Cash Management Solutions, proactively proposing solutions and anticipating client needs.
• Oversee all phases of project execution, from scoping and implementation of both standard and complex solutions to ongoing maintenance and support.
• Maintain regular client communication, providing updates on service delivery progress and addressing any material issues.
• Ensure clients receive proper training on implemented solutions.
• Drive client satisfaction throughout implementation, post-implementation, and maintenance processes.
• Adhere to internal control frameworks to ensure reliability and traceability of work.
• Report challenges, achievements, and key developments to management.
• Stay updated on product enhancements and updates through frequent communication with the Product Management team.
• Participate in ad-hoc projects, such as developing new operational workflows, creating manuals, and updating agreements.
• Support and mentor junior team members, sharing knowledge, supervising tasks, and assisting with complex requests.
• Attend training sessions, seminars, and conferences to stay informed on industry trends, competitor landscapes, and new product developments.

Qualifications & Requirements

• BA/BS degree or equivalent experience.
• 5+ years of client-facing experience at a major financial institution.
• Strong knowledge and hands-on experience in Corporate Cash Management/Treasury Services system/product implementation.
• A strong team player with a collaborative mindset.
• Excellent communication skills in both verbal and written English (Japanese proficiency is preferred).
• Ability to work under pressure and meet critical deadlines.
• Strong time management and task prioritization skills.
• Proficiency in MS Excel & PowerPoint.

Job Tags

Similar Jobs