Job Description
SUMMARY
The Housekeeping Room Attendant is responsible for the cleanliness of the guest room's interior and exterior including patios, entrance areas and kitchens. Other responsibilities include deep cleaning and performing special projects. Room Attendants contribute to the resort commitment to high quality guest service and teamwork.
ESSENTIAL FUNCTIONS
Respond promptly to requests from guests and other departments
Fill carts with supplies and transport cart to assigned area
Pick up work assignments from the Housekeeping Department and review any questions and guest room master keys.
Enter guest rooms following procedures for gaining access.
Replace guest amenities and supplies in rooms
Replace dirty linen and terry with clean items
Make beds and fold terry
Clean bathrooms
Clean kitchens with Rancho Valencia resort guidelines and standards
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture and appliances
Dust, polish, and remove marks from walls and furnishings
Vacuum carpets and perform floor care duties
Follow Rancho Valencia Resort stay over service guidelines
Clean mirrors, windows, high and low dusting
Follow all OSHA and MSDS rules and regulations
Follow all company safety and security policies and procedures
Immediately report accidents, injuries and unsafe work environment to manager
Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional
Develop and maintain positive working relationship with others
Support team to reach common goals
Ensure adherence to quality, expectations and standards
Identify, recommend, develop, and implement new ways to increase organizational, efficiency, productivity, quality, safety, and/or cost-savings
Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
Perform other duties as directed, developed or assigned.
Requirements
QUALIFICATIONS
Required Prior housekeeping experience required
Must have flexibility weekends and holidays
Ability to learn quickly and work in fast paced position
Ability to communicate in English with vendors, guests and staff to their understanding
Desirable Prior Five Diamond resort experience preferably in a resort or related field
Dynamic and personable
SKILLS
Required Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.
Ability to focus attention to details.
Ability to maintain confidentiality of hotel guests and pertinent hotel information.
Ability to ensure security of guest room access and hotel property.
Ability to prioritize, organize and follow through.
Ability to resolve problems using good judgment
Ability to learn quickly and work in fast paced position
Must be able to multi-task
PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
Constant need to perform the following physical activities: grasping, turning, finger dexterity.
Occasional need to stand for long periods of time.
Lifting/carrying up to 25 lbs. frequently and 50 lbs. occasionally.
Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
Pay : $20.00 per hour
Salary Description
$20.00 + Medical, Dental, 401K, Vacation, Sick Rancho Valencia Resort & Spa
Job Tags
Hourly pay, Holiday work, Immediate start, Weekend work,